Help Desk Operator (m/f)

We are seeking candidate for the Help Desk Operator position. You will be responsible to improve Printec's product performance and customer satisfaction through on-time & effective pattern identification and problem resolution with a limited degree of supervision. You will bring specialized skills, customer focus, problem solving & multi-tasking skills, passion for technology & best practice sharing, and a proven track record for delivering results. Responsibilities: - Accepting customer requests via IMS, phone, e-mail - Record the data in IMS system with all required parameters - Analyze customer requests and provide proper guidance to the customer - Work together with others in order to allocate and dispatch proper resources for resolution of customer requests - Observe internal rules in communication with the customer - Creating new terminals, managing the terminals and the parameters on the TMS - Testing the terminals and preparing terminals to fill the security keys - Loading security keys in terminals according to the VISA certification procedure - Provide reporting to the direct manager or other team members upon request

- High school Degree, preferably in Engineering or field related to IT (optional) - Understanding of basic IT systems such as MS Office, and the ability to pick up new systems quickly - Communication skills, able to deal with customers on the phone or email in a calm and professional way - Knowledge of Fiscal platform rules (optional) - Croatian Language knowledge is a must Work experience as dispatcher or relevant position - would consider as an advantage. Position is hybrid one - combination of remote and office based (Zagreb, CRO).