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IT Service Desk Specialist (m/ž)
Umanova d.o.o.
Prijava do: 06. 08. 2024.
Lokacija rada: Remote
Opis posla
Responsibilities:
- Be the first point of contact for users seeking technical assistance over the phone, email, etc.
- Record issues, incidents and requests accurately on the call management system
- Carefully explain the problem solving process to the end user and perform remote troubleshooting as required
- Escalate unresolved issues to 2nd level support or third parties as required
- Provide accurate information on IT products or services
- Follow-up and update users on resolution status and information
- Identify and suggest possible improvements on procedures and processes
Vrsta poslaNa određeno vrijeme, Stalni radni odnos
Potrebno obrazovanje, znanja i vještine
Requirements:
- Relevant qualification and helpdesk experience
- Nice to have: Knowledge of hardware and some of the associated technologies / Servers, desktop, laptop and printers, Microsoft Desktop and Server Operating systems, Active Directory, etc.
- Microsoft Windows 7 & 10, Office & Office 365 experience
- Strong customer service and interpersonal skills
- Good troubleshooting and analytical skills
Other Essential Skills:
- Fluent in English (spoken and written) French fluency is a plus
- Strong autonomy, team spirit, and interpersonal skills
- Time management and self-organization of the workload
Digitalne vještineMS Windows
JezikEngleski (B2), Francuski (Materinji)
Umanova d.o.o.
Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions. For our international customer in Croatia (Rijeka or Zagreb/optional) we are looking to hire an experienced IT Service Desk Specialist. Location depends of the candidate's current living situation. The job is open for people residing in Croatia. No Visa Transfer and No Sponsorship available for this particular role.