Customer Care Agent - Italian / Romanian Speaker (m/f)

We’re growing fast and pushing boundaries across the EU. What began as a local Croatian idea has evolved into one of the leading European fintech platforms that brings a wide range of financial services to millions of users. Driven by innovation and a clear vision, we keep expanding into new markets, building new features, and proving that great ideas can travel far. From everyday payments and money transfers to Aircash Mastercard, we make managing money easy, wherever life takes you. We’re not just a fintech. We’re a team that mixes serious tech with just the right amount of fun. The ones who challenge complexity and find smarter ways to get things done. Different backgrounds, one shared goal: make everyday payments faster and more effortless. No forms, no nonsense. Just freedom at your fingertips. Ciao! Bună! If at least one of these greetings is your native language or one you speak fluently, your language skills are exactly what we need right now. Our Customer Care team is growing, and so is the number of our users from Italy and Romania. That’s why we’re looking for people who can talk to them in their own language and help them quickly, clearly and with a friendly touch. Key Responsibilities: - Provide fast and quality-based support to potential and existing Aircash users via all available communication channels - Execute administrative tasks and coordinate interactions with users - Work in 8-hour shifts, 7 days a week (including weekends and public holidays), covering the period from 8am to 10pm according to the monthly working hour schedule, with additional compensation for Sundays and holidays - Employment options: Full Time / Student Contract

- High School diploma - Experience in Customer Care roles and communication with users - Excellent communication and teamwork skills - Proficiency in Microsoft Office tools - Active knowledge of Italian / Romanian and Croatian / English - Persistence, accuracy and proficiency in executing work tasks - Focus on Users and their needs - Active solving of user inquiries received by email or phone - Ability to recognize additional opportunities to provide support to users - Responsibility for service quality - Excellent organizational skills and problem-solving orientation - Continuous efforts put towards task and support process optimization - Availability to work in shifts and during weekends and holidays