Customer Service Officer (m/f)

Logistics: - Ordering goods, goods receipts and stock monitoring in the local warehouse - Ordering of relabeling services from local service provider; SAP process - Planning and organizing import/export/customs processes - Preparing new and updating existing artworks for labels in BASF internal system for Croatia and Slovenia*, in line with branding guidelines and production timelines. Coordinating labels for local refilling and relabeling (*Label content is provided by Registration Manager) - Annual inventory audit - Collect, report and process NCM (Purchase Order related) Sales Support: - Order processing of all transaction type orders and order confirmations to customers; invoicing - Order Management: handling inquiries, checking product availability, order entry and monitoring material allocation - Order monitoring and keeping customers updated with regular information pertaining to orders and shipments - Receivables Management: Monitoring customer over dues, resolving account and pricing, customer rebates and bonus calculations - New customers creation, customer Masterdata maintenance - Collect, report and process NCM (Sales Order related)

- Degree in Logistics, Supply Chain, Economics, Business Adsministration or similar qualification - Experience in Sales and Supply Chain is beneficial - SAP knowledge & overall very good IT skills - Fluency in Croatian, very good English proficiency in written and spoken - Competencies: analytical thinking, strong interpersonal skills, proactive attitude, problem solving, correctness, commitment to deadlines, team spirit (inter-departmental cooperation), adaptability