Field Support Engineer (m/f)

Do you want to be part of a successful and expanding team? Are you a convergent thinker with a problem-solving mindset? We are looking for a highly technical Field Support Engineer for our heating and cooling products. You must have an analytical approach with the ability act fast. To succeed in this role, you will need to demonstrate a passion for investigating and resolving issues in a timely manner. If you have all the above for this role, we’d like to meet you. What you will be doing: - Provide on-site field support for our partners, direct Panasonic customers, and end customers in the event of any technical problems - Support product commissioning on site - Support new customers during the first pre-commissioning visit on-site and guarantee correct system set up - Provide central technical support for the service-partner-network and end customers in the respective region and/or area - Identify technical issues and develop solutions as the first level of escalation after the call centre and service-partners have been involved - Train and support new installers on site - Provide technical field support across the Adriatic region, including Croatia, Serbia, Bosnia and Herzegovina, Montenegro, Albania, North Macedonia, Kosovo, and Slovenia. Travel within the region will be required - This role combines on-site customer support across the region with office-based work in our Zagreb office

What we are looking for: - Technical education in refrigeration, heating, air conditioning, or similar field - 3–5 years of relevant experience in a technical/field-based role - Strong understanding of heating and cooling systems (hydraulics, regulations, standards) - Problem-solving mindset with strong analytical skills - Good communication skills and ability to work independently - Good command of English, both written and spoken - Willingness to travel frequently