Customer Service Specialist with Bulgarian Language (m/f)

Techtronic Industries (TTI) is a global leader in cordless technology, delivering innovative solutions across power tools, outdoor equipment, and floorcare products for both professionals and DIY users. With a strong portfolio of renowned brands such as MILWAUKEE®, RYOBI®, and AEG®, and global sales of approximately USD 15.2 billion and around 50,000 employees, TTI continues to set industry standards worldwide. As part of our continued growth, we are expanding our presence and are currently looking for a new team member to join our newly opened office in Zagreb (Buzin) in the role of Customer Service Specialist, responsible for the Bulgarian market. Key Responsibilities: - Processing customer orders end-to-end in SAP - Handling product and delivery-related inquiries, including sales promotions - Managing incoming inquiries via phone and email and advising customers on product-related questions - Maintaining and updating customer data in SAP - Following up on back orders and handling claims with our European logistics center - Acting as a liaison between internal departments, including European teams - Providing ad-hoc support to the customer service team - Supporting customers throughout the order process - Identifying the best solutions for customers while ensuring a high level of professionalism - Supporting account managers in driving sales activities - Handling administrative tasks related to sales and logistics

Position profile: - Fluency in Bulgarian and intermediate level of English - Experience in customer service and/or order management - Good working knowledge of MS Office - SAP knowledge is an advantage - Customer-oriented with a pleasant and professional approach, with strong attention to detail - Ability to manage multiple tasks and prioritize effectively - University degree is an advantage