Reservations Manager for East Europe and Nordics (m/f)

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Intrepid Croatia d.o.o.

Prijava do: 08. 02. 2024.

Lokacija rada: Zagreb

Opis posla

The world needs more Intrepid people: We are global leaders in providing a rich diversity of destination experiences to a wide customer group. Our goal is to build trusting customer relationships to secure repeat business. The Reservations team is responsible for contributing to this success by ensuring quick and accurate bookings, confirmations and suitable alternatives and we are looking for a new Reservations Manager to lead our high performing team! You will be responsible for the team achieving fast turn-around times and accurate bookings and confirmations. This will include Intrepid products as well as external group series and FIT trips as scheduled. You will complete bookings and provide confirmations to the Sales teams for external clients. You will also work to improve reservations processes and, along with the other managers, will contribute to providing excellence in customer service.

Vrsta poslaStalni radni odnos

Potrebno obrazovanje, znanja i vještine

Some of the experience you’ll bring with you may include: - Previous supervisory experience, including leading a team through coaching, training & developing - Strong destination/regional and local travel knowledge - Experience with a reservations system - Experience with reservations processes and ticketing - Strong written and spoken communicate skills in local language and English - Strong computer skills, proficient in Microsoft Office You will have excellent organizational skills, attention to detail, with the ability to prioritize and manage own workload. Most importantly, you’ll ensure every day you approach work by sharing in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.

Digitalne vještineWord, Excel, Power Point, Internet, MS Office

JezikEngleski (B1), Hrvatski (B1)

Minimalne godine radnog iskustva1-3

Poslodavac ti nudi

- We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year - Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends - 5 extra days of leave annually, for use when travelling on an Intrepid trip - Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions - Access to incredible e-learning platforms, and professional development via our Elevate Mentor program - We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family - We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible - we may close advertising early if the right person is identified. This is a permanent, full-time position, operating out of our office in Zagreb, Croatia on a hybrid basis. To provide the best experience for our people, this role would operate mostly out of our office with some work-from-home days.

Intrepid Croatia d.o.o.

https://www.intrepidtravel.comMasarykova 18, 10000 ZagrebIntrepid Travel was born in 1989. with the simple mission to create positive change through the joy of travel. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world. Intrepid is a small group tour travel company with humble beginnings that now sends over 100000 travellers a year on grassroots & responsible travel tours. For over 30 years we've been taking travellers around the globe. That's over 30 years of adventures, of visiting new places and old friends, of countless unforgettable moments. More than 30 years of changing the way people see the world, on small group tours with like-minded Intrepid people. As a responsible business, we've always been committed to being there for our travellers and the communities we visit. We're on a mission to create positive change through the joy of travel. So, you can trust that when you travel with us, we won't just be there for your first adventure, we'll be there every step of your journey. We believe that with great travel, comes great responsibility. Since our very first days as a tour operator, responsible business has been at the heart of what we do. Intrepid is committed not just to treading lightly, but to making a real difference – by investing in local communities, human rights initiatives, wildlife conservation projects and the environment. These values are more than just words; they’re ingrained in the culture and daily operations of every Intrepid office and trip. A bit about our people: Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

Oglas objavljen29. 01. 2024.

Kategorije

Turizam i ugostiteljstvo

Način radaHibridno

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