Customer Experience Expert (m/f)

We are looking for a proactive and detail-oriented Customer Experience Expert to join our global Customer Experience team. In this role, you will support customers worldwide in relation to products manufactured across TAPI sites and act as a key link between the manufacturing sites, sales offices, and our customers. Key responsibilities - Support and manage customer requests related to API products manufactured at TAPI sites - Coordinate with internal departments (QA, QC, R&D, MS&T, RA, Production, Logistics, EHS, etc.) to compile accurate and complete responses - Communicate daily with sales office representatives across multiple regions - Review, filter, and resolve service requests (SRs) assigned to the CX team - Use internal systems and databases (e.g. LIMS, Glorya) to prepare responses for customers - Monitor all pending requests to ensure timely updates and closures - Prepare and maintain documentation in the CRM system - Support colleagues as part of the team’s backup structure - Participate in global CX initiatives and improvement projects - Lead local CX activities within TAPI and contribute to process optimization - Mentor and support the development of other CX team members Make Your Mark with TAPI Your journey with TAPI is more than a job—it’s an opportunity to make a lasting impact on global health. If you’re ready to lead, innovate, and inspire, we’re excited to welcome you to our team. Together, let's shape the future of the industry. We look forward to receiving your application, and our Talent Acquisition team will be in touch soon.

Professional profile: - Master’s degree in Chemical Engineering, Chemistry, Pharmacy, Economics, or a related field - Advantage: Experience working in the pharmaceutical, chemical, or highly regulated manufacturing industry - Understanding of pharma production processes and basic GMP principles - Ability to work with databases and technical documentation - Experience working in document repositories and CRM platforms - Strong analytical skills and ability to interpret data provided by manufacturing sites - Excellent written communication for preparing customer-facing statements and documentation - Strong communication skills in English (spoken and written) - Strong coordination and follow-up abilities - Proactive approach to resolving customer inquiries - Ability to collaborate with cross-functional teams