Customer Support Admin (m/f)

The position of a Customer Support Admin is an essential part of our customer support service, but instead of communicating directly with customers, you'll be working on the back end with external payment processors. What would you working day look like? - Working in shifts (morning 7am-3pm, afternoon 3pm to 11pm and night shifts from 1am to 7am) - Managing financial transactions with external payment processors - Monitoring balances within payment processors - Approving or denying transactions - Assisting our Customer Support agents in troubleshooting issues - Responding to other departments' needs and concerns in a professional and friendly manner

Since we work 24/7 an absolute must for us are two things: - You are willing to work daily from our office - You are willing to work on a shift based schedule, weekends and night shifts Here's what will give you an advantage: - Previous work experience in similar roles - Love for sports - Experience in different communication tools (Discord, Slack, ClickUp) You are a fit if you: - Are fluent in verbal and written communication in English - Are precise, meticulous and attentive to details - Enjoy problem solving, and have good analytical and numeric skills - Are excellent multitasking in a fast-paced digital environment - Can maintain focus for 8-hour office work - Are a team player