For our office in Zagreb we are looking for a talented and experienced Team leader - English and German (m/f) who will be responsible for overseeing team members, and developing programs and procedures to enhance productivity and performance.

Team leader - English and German (m/f)

Who are you?

You have excellent leadership and interpersonal skills
You have at least 2 years of experience in call centre and customer service
You have positive attitude, good organizational and time management skills
You are team player
You have ability to prioritize work and workloads across a team
You are fluent in both German and English language (written and spoken)
You have excellent verbal and written communication skills
You have good knowledge and use of the main MS Office applications (word, excel) and e-mail

What are you going to do?

You will guide, monitor, and supervise a group of employees to achieve qualitative and quantitative objectives, maximum effectiveness, and the proper performance of activities
You will manage operational briefings and updates on the specific campaign
You will monitor effectiveness, verification of results achieved and provide professional support to employees
You will provide initial training to employees and ensuring regular updating of employees on news related to the product, service and / or application to maximize their potential
You will manage the daily activities of the team
You will motivate team members to achieve organizational goals
You will encourage team members to improve their skills, but trust, product / service knowledge and communication skills as well
You will create reports to support operational processes with the aim of developing and improving services
You will actively use the reference language

What we offer?

Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
Work in a newly opened and modern office in Novi Zagreb (excellent public transport connection)
Ability to develop communication skills in foreign languages
A path of growth aimed at enhancing your professionalism
Internal educations to develop professional and language skills
Travel expenses paid
Occasional bonuses (Christmas, Easter, holiday)
Welcome kit
Multisport program

Assist Digital in 2023 has been certified as Great Place to Work in Italy.
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Team leader - English and German (m/f)

Assist d.o.o.

ASSIST d.o.o.

Prosječna neto plaća u kategoriji Prodaja (Trgovina) iznosi 1105.61 EUR*