EUAA ICT Assistant - interim support (m/f)

Job Description: - Dealing directly with staff either by telephone, email or in person at operational locations (which will include travelling outside of Malta). - Efficient handling of IT related issues assigned using the means available - Tracking and updating issues related to operations in the ICT Ticketing System - Proper escalation of issues to the 2nd or 3rd Level ICT Helpdesk - Support in maintaining an up-to-date assets and inventory database - Ensuring the smooth running of Video- and tele-conferencing facilities - Installing hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance - Carry-out pre-deployment quality control for desktop and laptop platforms - Establish and update respective release and maintenance documentation - Ensure hard drive encryption is applied according to ICT procedures - Assist with the coordination of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA and local Authority facilities - Collaborate and support the maintenance of the Documentation and in the operation of available ICT applications - Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation. Location: EUAA HQ - Valletta Grand Harbour and Trident Building. Tentative start date: 01.07.2025.

Minimum requirement - Post-secondary education attested by a diploma, OR Secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least one year. - Knowledge in ITIL or other ICT Service Management Frameworks - Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL); Advantageous criteria - Experience within an ICT Service Desk team (ITIL Standard) - Experience with Atlassian Jira (ticketing system). - Customer Care Experience. Required skills and competencies - Must be comfortable working within a multi-cultural environment - Must display a pro-active attitude towards resolving issues - Must display the ability to work within a team and adapt to changing circumstances in a challenging environment. - Demonstrated analytical skills; - Drafting reports; - Ability to work under pressure and accomplish multiple tasks; - Good communication skills and well developed interpersonal skills; - Accuracy and attention to detail; - Must be willing to travel.