English customer support agent (m/f)

Location: Zagreb

Job description:

Be a part of something special where you help create magical moments for guests of all ages! We’re looking for outstanding Customer support agents to engage guests through entertaining and magical interactions!

What's in it for YOU!

Full-time, part-time contract
Competitive wages
Paid training
Great work/life balance
Friendly and fun work environment
Work experience for a global entertainment company

Join our Transcom Family as an English customer support agent!

Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
Effortlessly engage with guests, actively listen, and provide impeccable guest service
Identify and resolve issues that impact guests’ experiences
Channel escalated issues to appropriate supervisory staff
Multitask in systems while patiently providing updates or instructions to guests
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls

Requirements:

Excellent English written and verbal communication skills (C1)
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Strong computer knowledge
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask while talking to guests on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to guest needs and demonstrate empathy
Experience troubleshooting basic online retail store process preferred
Previous call center and/or work from home experience preferred

What Life at Transcom is like!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Sounds interesting? We look forward to meet you!

Apply here

To get a better understanding of Transcom's corporate culture and atmosphere in our contact centres, we suggest you to follow us on our social media channels:

https://hr.transcom.com/hr/careers

English customer support agent (m/f)

Transcom Worldwide

Transcom WorldWide d.o.o

Prosječna neto plaća u kategoriji Administrativna zanimanja iznosi 1171.8 EUR*