IT Support and Cybersecurity Specialist (m/f)

Responsibilities: - Provide first-line IT support to employees, troubleshooting hardware, software, network, and access-related issues - Manage and resolve IT support tickets in a timely manner while maintaining accurate documentation - Assist with user account creation, access management, permissions, and onboarding/offboarding processes - Support maintenance and monitoring of company IT systems, devices, and applications - Assist with cybersecurity operations, including security monitoring, incident reporting, and following security procedures - Help identify, investigate, and escalate potential security incidents, vulnerabilities, and suspicious activities - Support implementation and enforcement of security controls, policies, and best practices - Assist with endpoint security, software updates, patching, and device management - Maintain IT documentation, knowledge bases, asset inventories, and operational procedures - Support employee awareness of cybersecurity practices, including phishing prevention and safe technology usage - Collaborate with IT, Security, and other teams to improve system reliability and security - Participate in IT projects, system improvements, audits, and security initiatives - Stay updated on emerging cybersecurity threats and recommend improvements to reduce risks

Requirements: - 2+ years of experience in IT support, technical support, or a similar role - Strong understanding of IT fundamentals, including operating systems, networks, hardware, software, and troubleshooting methodologies - Experience providing technical support to users and resolving hardware, software, and access-related issues - Basic knowledge of cybersecurity principles, including access management, endpoint security, phishing prevention, and security best practices - Familiarity with user account administration, permissions management, and IT security controls - Ability to troubleshoot and prioritize multiple technical issues in a fast-paced environment - Strong attention to detail and ability to follow security procedures and documentation standards - Good problem-solving and analytical skills - Strong communication skills and ability to provide clear technical guidance to non-technical users - Ability to work collaboratively with IT, Security, and other internal teams - Good written and verbal communication skills in English (B2 or higher)