We are always on the lookout for IT Technicians from anywhere in Croatia to join our dynamic team, providing technical support and superior customer service to end-users via phone, email, and remote access. On any given day, our IT Techs might be helping a small office with their Wi-Fi setup, and half an hour later they might be troubleshooting an enterprise-grade network for a 9-story building.
We are committed to ensuring our IT Techs have an enjoyable work environment that supports their professional growth and development, and we're excited to have you join us on this journey!
Sounds interesting?
On a day-to-day basis you will:
- Communicate directly with end-users from all over the USA, using different channels (phone, email)
- Configure and manage end-user IT equipment, such as workstations, tablets, printers, scanners, and/or other devices
- Set up and configure end-user email clients, shared files and folders, domain accounts, installations, updates of software, etc.
- Troubleshoot various end-user issues with their local desktop, peripherals, and virtual workstations
- Troubleshoot various Cloud Server related issues
- Collaborate with the team to resolve complex or client wide issues
- Document processes, reported issues, and solutions