Regional Aftersales Manager (JLR) (m/f)
Wallis Adria d.o.o.
Prijava do: 06. 02. 2026.
Lokacija rada: Zagreb
Opis posla
This position is for a Regional After-Sales Manager for the Jaguar and Land Rover division (Wallis Adria d.o.o.). JLR Adria consists of Croatia (office-based in Zagreb), Slovenia, Bosnia and Herzegovina, Serbia, Montenegro, Albania, Kosovo, and North Macedonia.
Job description:
- Works with Jaguar and Land Rover dealers to actively develop a customer-focused culture that delivers high levels of customer loyalty and advocacy
- Conducts regular dealer visits to review after-sales business performance. Based on these reviews, supports dealers in developing and executing action plans to improve results
- Reviews after-sales customer satisfaction data with dealers (e.g., Customer Experience Insight Programme (CEIP), Mystery Shopping) and uses insights to drive improvements in customer experience. Supports dealers in resolving complex or critical customer issues to ensure outstanding customer service
- Coaches and supports dealer after-sales teams in analysing performance data, identifying improvement opportunities, and implementing effective change
- Analyses performance data (e.g., CEIP) using best practices and a strong commercial mindset to identify opportunities to improve business performance
- Supports partners and end users in resolving issues and complaints related to purchased products or services
- Contributes to the development of promotional and marketing campaigns to strengthen Jaguar Land Rover’s market presence and increase service revenue.
- Optimises support and service processes, tools, and systems to improve efficiency and quality
- Monitors competitive activity and industry best practices
- Monitors Parts & Accessories (P&A) sales performance at dealers and service partners
- Monitors compliance with dealer standards in the after-sales area, develops corrective action plans, and works closely with dealers to achieve required standards
- Develop local trade business with external partners
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
- Willingness to travel
- Degree in Economics, Business Administration, or Mechanical Engineering
- Experience / Knowledge: Minimum 5 years of recent experience in the automotive after-sales business
- Additional EU language(s) are an advantage
Stručna spremaVisoka stručna sprema, Viša stručna sprema, Stručni prvostupnik, Magistar struke, Sveučilišni prvostupnik
Vozačka dozvolaB
Minimalne godine radnog iskustva5+
Poslodavac ti nudi
- Dynamic and collaborative team environment
- Opportunity to work with one of the world’s most iconic automotive brands
- Professional growth within a regional automotive group
- Attractive financial package
- Monthly financial benefits
- Annual performance-based bonus
- Life and accident insurance, and enhanced health coverage
- Field-based position (60% field / 40% office)
- Company car
- Mobile phone and laptop
Wallis Adria d.o.o.
http://www.autowallis.comUlica Damira Tomljanovića - Gavrana 11, 10020 ZagrebWould you like to participate in the development and operation of the leading mobility service provider in Central and Eastern Europe? Join a Hungarian automotive group with stable foundations, which is not only a significant player in Hungary, but also dynamically expanding in many surrounding countries! AW Distribution is the largest member of the AutoWallis group, listed in the premium category of the stock exchange, with the largest sales revenue, which handles the wholesale of Alpine, BYD, Dacia, Farizon, Isuzu, Jaguar, Land Rover, MG, Opel, Renault, XPENG and KGM brands. We are present not only here, but also along the Adriatic, in the Balkans, and in some other neighbouring countries.Oglas objavljen27. 01. 2026.
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