ANDRITZ Digital Factory is the leading delivery center for professional digital solutions in the ANDRITZ Group. Our goal is to build and deliver a wide range of digital solutions and be a leader in digital innovation. The solutions we provide are completely fulfilling the business motivations and needs of ANDRITZ Group and its customers, they are reliable, secure, cost-optimized, performant, and efficient.

With our Services, we enable our customers to produce and operate secure and professional Digital Solutions. We identify new trends and implement technologies that allow ANDRITZ to be ahead of the competition. The ANDRITZ core values rule our behavior and activities.

Jump on board and join our awesome growing team of professionals as we are on the lookout for an Global Digitalization Support Team Lead. This fast-spinning team is involved in enticing projects, with customer service in mind, delivering their best creativity. And we always say, 'Thank you'! With our phenomenal compensation & benefits scheme and culture revolving around excellence, people development, and a huge knowledge bank you will be able to live your dream!

Global Digitalization Support Team Lead (m/f)

Zagreb

About the role:

To strengthen our organization, ANDRITZ is searching for a Global Digitalization Support Team Lead with the potential and drive to make a career in an exciting international company. For this role, we are seeking a professional who will be responsible for leading the Metris Customer Care team, a global team responsible for 1^st level (only through Jira) and 2^nd level support for the Metris digitalization and automation platform.

About you:

a team player with strong interpersonal skills
several years of relevant experience in the same or similar position
passionate about technology and technological challenges
proficient communication skills in English (oral and written)
pay attention to details while keeping an overview of the strategic objectives
target-oriented, analytical, and structured working style
strong affinity for complex solutions and topics
willing to mentor and guide less experienced team members

Tasks and responsibilities:

Lead the Metris Customer Care team (40%)
- Lead the daily screening meetings and assign all Metris Customer Requests to the team members daily
- Ensure the customer requests are answered and have a proper solution
- Provide technical oversight together with the Metris Customer Care Technical Specialist
- Update and maintain the Metris Customer Journey Knowledgebase and Licensing Management
Support the Metris leaders and managers as a key contributor to the development of Metris (30%)
- Support the Metris Quality & Test Leader with application testing, error validation, and software engagement
- Support internal and external Metris customers for application tests and proof of concept
- Support the Metris Academy with the development of training
- Update and maintain the necessary reports with support from the Customer Success Senior Manager
Manage the Metris Customer Care employees (20%)
- Interviewing and hiring new employees
- Performance evaluation
Overseeing the installation and configurations of Bare-Metal and Cloud servers and the installation of the Metris platform for key customers (10%)
- Ensure servers, hardware, and software were properly installed and deployed to the end user
- Assign the proper resources to work on those tasks and ensure the team is following the requirements
- Facilitate communication between customers and the development team

Skills:

experience with Atlassian tools (Jira and Confluence)
experience with configuration and administration of the Microsoft Windows Server operating system
knowledge of Microsoft SQL Server Standard and SQL Server Analysis Services administration concepts
experience with remote access solution
experience in leading teams
basic knowledge of infrastructure, hardware, and software (IT & Industrial) concepts
basic knowledge of cybersecurity concepts
basic knowledge of OPC DA/UA, MQTT, Profinet, and EtherCAT communication concepts
basic knowledge of Big Data, Data Mining, and Data Warehouse concepts
basic knowledge of DCS (Distributed Control Systems), SCADA, HMI, and PIMS concepts

Our benefits:

work-life balance
MultiSport Card
competitive salary + annual bonus for achieved results
annual company bonus
referral bonus for new team colleagues
annual inflation salary increases
annual health checks
budget for education
Christmas bonus
Christmas kids gift
commute benefits
subsidized lunch
childbirth bonus
up to 30 vacation days
office perks
supportive and enabling team culture oriented towards individual prosperity
work on large and interesting projects with top experts
the possibility of personal and professional development

ANDRITZ Digital Factory provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable state laws.

Apply here

Global Digitalization Support Team Lead (m/f)

ANDRITZ Digital Factory d.o.o

ANDRITZ Digital Factory d.o.o

Prosječna plaća u kategoriji Prodaja (Trgovina) iznosi 1039.88 EUR