Author Service Manager (f/m/d)

IntechOpen, the world’s leading publisher of Open Access books, was built by scientists for scientists guided by the idea that scientific research should be easily accessible and free to use for everyone. Since 2004 we’ve published more than 6,000 Open Access books and 63,000 scientific papers from the fields of science, technology, and medicine, in collaboration with more than 128,000 scientists from around the world.
Today, based in London, we collaborate with scientists from the world’s most prestigious universities such as Harvard, Stanford, MIT, and Oxford, and among our numerous authors are Nobel Prize winners Prof. Yoshinori Ohsumi, Prof. Harold W. Kroto, and Prof. Dr. Gérard Mourou.

The international scientific community has recognized the work of IntechOpen and as our portfolio continues to expand, we are looking for dedicated, serious, and ambitious individuals to join our team and help us continue to support scientific progress.

This is a great opportunity for highly-motivated candidates to contribute to constant and effective communication with authors, editors, and reviewers, which allows for personal support that enables contributors to fully commit and concentrate on the chapters they are writing or reviewing.

Job description:

As an Author Service Manager, you will have the opportunity to lead a portfolio of Open Access scientific books, communicate with authors and editors from all over the world daily, and be at the centre of the latest research in science, technology and medicine.
Sounds interesting? Read on and find out more.

What to expect:

Each day at the office will be dynamic. Scientists will contact you with research they would like to publish and you will be the person to assure them they are in the right place. After you reach an agreement that IntechOpen is the best publishing outlet for their work, the publishing process will begin.

Your main responsibility will be to guide and support the authors throughout the process of coordination and publication of scientific publications, and:

ensure a positive user experience
communicate with all participants and stakeholders for the Company's publishing services
assist in resolving technical and process needs and inquiries
coordinate the production process and publication of scientific publications
optimize publication deadlines
achieve defined key performance indicators

Qualifications:

MA/MSc degree
Previous experience in the field of scientific publishing, conferences or customer support experience is considered as an advantage
Fluent in English, both spoken and written
Customer-orientated working style - build long-lasting relationships, ability to listen, comprehend and reply with empathy
Open-minded and oriented to problem-solving
Curious, proactive and eager to learn
Enjoying teamwork and interaction with different stakeholders

Location: Remote work
Department: Publishing - Books
Employment Type: Full-Time

If you think you might be a great match for our company, send your CV in English via application link.

Author Service Manager (f/m/d)

IN TECH d.o.o.

IN TECH d.o.o.

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