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Client Support Specialist (m/f)

Haydon Vietze Digital Services d.o.o.
Prijava do: 09. 09. 2022.
Lokacija rada: Zagreb

Opis posla

We are looking for an experienced Client Support Specialist to join our team in Zagreb to help us maintain and grow existing client relationships by providing professional support on new requests. You would be working as an intermediary between our clients and our developer team. Communicating with clients in a timely and professional manner, creating tasks for devs, overseeing the implementation of support/project tasks, and ensuring clients’ satisfaction would be at the core of your daily routine. Depending on the company’s needs and your inclinations, you would also collaborate with our sales managers on generating new opportunities and converting leads into new clients. The main tasks would include: - Providing client support and gathering project requirements - Liaising with our developers - creating dev tasks, testing, and quoting - Supervising project/tasks implementation - Advise leads and clients about our services and products - Take part in the process of quoting projects/support tasks - Updating website content and configuration - Bring your existing experience and training into our team and help us improve and grow our processes and tools
Vrsta poslaStalni radni odnos

Potrebno obrazovanje, znanja i vještine

Our ideal candidate should have the following characteristics: - Experience in working in the web dev industry, preferably as a support specialist, or in related roles (project manager, sales representative, account manager) - Fluent in German and English (due to our target markets, this is a must) - Positive, respectful, and professional attitude in oral and written communication (finding the right balance between overt formality and unwarranted intimacy) - Able to combine analytical and synthetic thinking, as in seeing the wood for the trees without bumping into a tree - Quick and thorough, since the number of our projects make speed and multitasking matter, just as the ability to be on top of everything - Creative with new ideas and proactive in proposing improvements when and where necessary
JezikNjemački (A1), Engleski (A1)

Poslodavac ti nudi

If you are the right candidate, you can expect: - Full-time contract with six months trial period - A competitive salary, depending on the experience and matching our requirements - Annual salary growth and bonus connected to your performance - Working on exciting IT projects for clients ranging from small family firms, NGOs and educational institutions, to corporations employing thousands of people - Open space and resources for articulating and implementing your own ideas for growing our processes, services, and products - Working in a friendly and respectful atmosphere where people of different lifestyles and backgrounds come together to bring the best out of everyone in order to achieve the company’s goals, without corporate doublespeak and forced competitiveness - If desired, you are welcome to work one day a week from the comfort of your home To apply, send your CV and Cover Letter in English and/or German by 9th September, 2022. Interviews will be held in both German and English.
Haydon Vietze Digital Services d.o.o.
https://hv.digital/Martićeva ulica 13, 10000 ZagrebWe are a web development agency based in Zagreb and Munich, with a focus on CMS development, web applications, and SEO. There are currently 14 in our team and we plan to add 3-4 further team members in the coming months. Our clients are mostly based in Germany and the UK, hence the client communication is in German and English. We aim to achieve a level of professionality far beyond the size of our company, we are well-organised, we love processes, positive ideas and change. We try hard to be a workplace that is structured and transparent while leaving as much space as possible for team members to approach their roles with independence.
Oglas objavljen30. 08. 2022.
Način radaHibridno

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