Customer Support Representative (m/f)

Working in a collaborative and engaging virtual environment, employees will be the eyes and ears for the team handling customer inquiries. Employees will be required to communicate with customers via telephone, e-mail, video, social media, and chat. Description/Role: - Provide a highly professional customer experience by collaborating with customers through various communication channels - Organize and prioritize all incoming cases - Resolve customer issues and complaints by identifying the cause of the problem and selecting the best solution - Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing - Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience - Communicate effectively with the team - Work in shifts

Qualifications: - Minimum high school degree - Good organizational skills and decision-making capabilities - Ability to maintain composure in all situations and conduct themselves in a professional manner at all times while maintaining a positive demeanor - Ability to effectively meet deadlines and manage cases independently - Resourcefulness and problem-solving skills - Experience with dealing professionally with people you only speak to via telephone, e-mail, video, and social media - Computer Skills: Computer Navigating Skills, Ability to use Internet applications, Intermediate knowledge of MS Office - Language Skills: English intermediate level B2 (written and oral) - Contact Center support experience is a plus