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Quality Assurance Support (m/f)
M² Business Consulting GmbH
Prijava do: 20. 02. 2022.
Plaća: Od 6000 EUR do 8000 EUR
Lokacija rada: Rijeka, Primorsko-goranska županija, Istarska županija
Opis posla
We are looking for a Quality Assurance Support (m/f) who actively supports us in our daily business with exciting digital projects at our branch office in Rijeka, Croatia.
We support our customers as a competent partner in terms of digital strategy, media management and sports management – with a special focus on the automotive industry, telecommunications, IT services and technology.
We are currently looking for a new team member in Rijeka, who will support us in our projects, especially within the scope of our project „ePrivacy as a Service“ that is dealing with the introduction and implementation of the requirements of the ePrivacy regulation.
Your tasks:
- Support our project teams as a contact person for 1st level support concerning fault detection, analysis and remediation
- Receiving change requests, faults, defects and incident messages from users via ticket system (Jira)
- Independent error analysis and trouble-shooting
- Coordination of faults until problem is solved
- Forwarding faults to the next support level
- Documentation for knowledge database
- Ensuring the legally compliant integration of processing and storage functions on websites, such as Google Analytics
- Conducting a regular audit to detect and remedy ePrivacy violations
- Regression testing of applications
Potrebno obrazovanje, znanja i vještine
Your qualification:
- Completed IT apprenticeship, or comparable apprenticeship in the IT environment (dedicated lateral entry also possible)
- Experience in user help desk with emphasis on IT support
- Experience in dealing with ticket systems (Jira), remote tools (Confluence, MS SharePoint, etc.), as well as Adobe Experience Manager
- Experience in dealing with incident and problem management
- Competent handling of MS Office, in particular MS Outlook and Excel
- Independent, structured and on-time working attitude
- Good communication skills and service orientation
- Language skills: Spoken and written English (mandatory), other languages may be beneficial
- Performance testing of desktop and web applications
- Contributing to technical and strategic improvements
We look forward to welcoming you soon on board as a part of our cool team.
Application requirements:
- Resume
- Motivational letter
- Any other recommendations and certificates you might think could help
Poslodavac ti nudi
- A secure job in a future-oriented and dynamic company
- Working in a highly motivated team with flat hierarchies
- Intensive familiarization
- Exciting future projects
- Short decision-making and pragmatic procedures
- Remote work
- Equipment for work
- Paid Education for further development
- Net salary: 6000 - 8000 kn
M² Business Consulting GmbH
https://www.m2bc.dePater-Rupert-Mayer-Strasse 35, Pullach i. IsartalM² Business Consulting is a management consulting company proud of its years of experience within digital projects around Europe, and with a focus on the DACH and CS region. We advise our customers on their digital strategy and providing them a helping hand with the implementation and support after the strategy has been developed. We help our clients making their organization digitally agile and ready for the upcoming challenges. We carefully select our consultants from a variety of backgrounds, with a wide range of expertise and rich scope of interests and strengths. We are not lone fighters, but work hand in hand as a team. What makes us unique is the diversity in terms of culture and professional background, which results in out of the box solutions offered to our clients. Above all, our entire team focuses on sport and a healthy lifestyle. We are advocates of enriching meetings with exercises. Our clients appreciate our proactivity. We analyze thoroughly our client´s situation in order to understand the big picture of a problem. Subsequently, our team of consultants, working hand in hand with a client, establishes an optimal solution, which guarantees to achieve high-aim client goals.Oglas objavljen31. 01. 2022.
