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Head of Support (m/f)
Getworker društvo s ograničenom odgovornošću za zapošljavanje i privremeno zapošljavanje
Prijava do: 20. 10. 2024.
Lokacija rada: Zagreb
Opis posla
What you will do:
- Build and manage in-house support team
- Create a robust customer service strategy
- Develop and implement KPI system to measure team and individual performance
- Design communication scripts
- Gather feedback to improve the product
- Create employee work schedules
- Collaborate closely with other departments to deliver excellent customer service
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
What we need:
- 3+ year of experience working on a similar position
- Experience in developing, reporting, and driving metrics-based result
- Experience with CRM systems
- Critical customer service selling skills
- Business communication skills
- Excellent verbal and written English
- Self-motivated, result-oriented and proactive person with strong leadership skills
Stručna spremaVisokokvalificirani
JezikEngleski (C1)
Minimalne godine radnog iskustva3+
Poslodavac ti nudi
What we offer:
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- A supportive and collaborative work environment
- Exposure to a diverse range of legal matters and clients
Getworker društvo s ograničenom odgovornošću za zapošljavanje i privremeno zapošljavanje
https://get-worker.com/Getmarket is a dynamic company in Zagreb, specializing in construction, subcontracting, trading and production.