IT Technician (m/f)

We’re currently looking for IT Technicians to join our IT Support Team in Zagreb, Croatia. Our IT Technicians are providing technical support to end-users via phone, email and remote access using superior customer service. On any given day, our IT Techs might be helping a small office with their Wi-Fi setup, and half an hour later they might be troubleshooting an enterprise-grade network for a 9-story building. On a day-to-day basis you will: - Communicate directly with end-users in English, using different channels (phone, email) - Configure and manage end-user IT equipment, such as workstations, tablets, printers, scanners, and/or other devices - Set up and configure end-user email clients, shared files and folders, domain accounts, installations, and updates of software, etc. - Troubleshoot various end-user issues with their local desktop, peripherals, and virtual workstations - Troubleshoot various Cloud Server related issues - Collaborate with the team to resolve complex or client wide issues - Document processes, reported issues, and solutions

- You are fluent in written and spoken English - You’re able to work from 3 PM to 11 PM (main shift for our IT Support Team) - You have excellent communication skills - You have basic Knowledge of MS Windows, MS Office 365 and Computer Networks (working experience in these areas is an advantage but not a requirement) - You’re a team player - You enjoy solving problems and you’re eager to develop your knowledge - You’re quick to learn and comfortable in working in a dynamic IT environment Are you driven to get things done, eager to learn more and develop your skills on Windows Administration while having fun at work? Join us and add your own talent and personality to our team. Get in touch by sending your CV and Motivational Letter in English only. :) Due to Covid-19, the selection process for this position will be fully online.