IT Support Intern (m/f)

We are looking for an IT Support Intern (m/f) - remote available. Responsibilities and goals you’ll own: At the moment, we are looking for several new team members to join us for our IT Support Intern role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will definitely use the interview process to find out what would suit you best! Daily responsibilities of a Support Intern would be: - Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively - Assist in onboarding, educating, and supporting our customers through their journey - Help and provide guidance to our customers with technical, and billing-related questions - Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing - Increase customer satisfaction and build loyalty by providing an amazing, personal customer experience

For the last several years we have been successful in training our staff from scratch, and building a strong, learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field, and strong motivation to learn and succeed. We Hire for character and train the skill, and our requirements are set accordingly, with few simple preconditions: - Excellent communication skills in the English language, as our clients are mostly US-based - Passion for working with people, and helping them to get their stuff work - Solution-oriented mindset, and passion for resolving problems - Readiness to lend a helping hand, and pass on the knowledge as you grow with the company - Ability to work in shifts (morning, afternoon, night shift). However, our schedules are week-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule - The application submitted entirely in the English language Due to the extraordinary situation with the coronavirus pandemic, we have adjusted our selection process to be completed online and our employees are currently working from home. Please submit your application in the English language.