Implementation Engineer (m/f)

Are you the next Implementation Engineer (m/f) we’re looking for? Reporting to the VP Customer Success in this full-time role and working in one of our modern offices in Zagreb, Varaždin or Koprivnica, you will lead implementation projects with one or more Upchain clients by: - Building upon a high-level project summary or contract to identify detailed requirements through conversations and collaborations with client stakeholders and other sources of information - Clarifying, validating and ensuring that project success criteria are met (deliverables, budget, timeline, quality, risks, etc.) by working closely with the client’s project sponsors and other stakeholders - Developing and leading the implementation of project plans that are simple, functional, and clear in terms of expectations, timelines, milestones, and dependencies. - Working both independently and in collaboration with client staff to perform configuration, setup, migration, training, troubleshooting, or other hands-on technical tasks - Interfacing with product managers and software development team members through established processes and procedures to get help with technical issues that arise on your project, and/or communicate status, information, and updates - Cultivating strong relationships with client contacts to ensure a comprehensive understanding of each client’s unique business environment and needs as well as prompt access to required information, resources, and dependencies - Assisting with hands-on configuration, setup, and troubleshooting tasks for clients if needed - Identifying and addressing required changes, scope confusion, risks, and/or misalignments in expectations/understandings, and working with client and internal staff to resolve them - Preparing and issuing project status updates to both client and internal stakeholders, including key actionable information such as budget/timeline usage, risks, decisions, dependencies, etc. - Proactively following up on internal and client-side tasks and dependencies and escalating as needed - Acting as a trusted client advisor: presenting thoughtful proposals for solving problems, identifying new opportunities within existing projects, proposing options, and empowering well-informed decisions - Using internal tools (i.e. ticketing system, internal messaging platforms, etc.) and established procedures to coordinate with other Upchain staff on project tasks - Practicing rigor and discipline in following Upchain procedures while proactively contributing to quality and the improvement of procedures and processes to benefit Upchain and its teams and clients - Occasionally collaborating in the pre-sales process to contribute to the understanding of requirements, scope and/or project plans - Applying your continually improving understanding of knowledge of Upchain’s software, PLM/PDM practices, and the industry in general

- Bachelor's degree in Computer Science, Business, Management or other related field (or equivalent experience) - Fluency in English (verbal and written) - Minimum of 2 years of experience working with software implementation projects, including hands-on software implementation and configuration, preferably in an enterprise and/or AWS cloud environment - Familiarity with Product Lifecycle Management concepts is an asset - Ability and willingness to travel 25% to customer sites internationally and accommodate a schedule that may periodically include working outside of normal work hours to meet business demands You will enjoy working with us if: - You are suited to work in a young and evolving environment where there is significant wisdom and years of industry knowledge at the helm - You are excited to play a part in helping the company realize its commitment to strengthening culture, communication, procedures, and leadership - You are smart, creative, love taking ownership, and can work efficiently and autonomously - You want to gain lots of experience, learn about the industry, and advance your career through personal and professional development supported by experienced mentors - You are self-motivated, independent, confident, accountable, and comfortable exercising initiative and solid judgement - You are keen to learn new technologies in an inclusive and diverse work environment - You like challenges, being a trailblazer, shaping the future, and working with some of the world’s most innovative and iconic organizations You may be our ideal team member if you are: - A highly proactive, resourceful, and accountable person who takes a deep sense of ownership, responsibility, and pride in driving and delivering client success - An active listener and tactful communicator with the strong interpersonal skills needed to work with various stakeholders, eliminate ambiguity, manage expectations, and tactfully push when needed - A multitasker capable of prioritizing and managing your time and multiple priorities simultaneously in a fast-paced, time-sensitive, results-oriented environment - Empathetic and able to understand issues from different perspectives and accurately articulate client goals, needs, difficulties, and points of view. - Someone who is thoughtful and curious with a tendency to ask "why" questions and the drive to apply a broad understanding of your work towards the creation of better solutions to challenges - A lifelong learner who is naturally drawn to acquiring new skills, learning about new subjects, and sharing knowledge with others who are interested Do you fit with an innovative, fast-growing software engineering company with a very bright future? Let’s find out. Submit your resume and cover letter today on the link below!