IT Technician (m/f)

We’re currently looking for IT Technicians to join our IT Support Team in Zagreb, Croatia. Our IT Technicians are providing technical support to end-users via phone, email and remote access using superior customer service. On any given day, our IT Techs might be helping a small office with their Wi-Fi setup, and half an hour later they might be troubleshooting an enterprise-grade network for a 9-story building. Are you driven to get things done, eager to learn more and develop your skills on Windows Administration while having fun at work? On a day-to-day basis you will: - Communicate directly with end-users in English, using different channels (phone, email) - Configure and manage end-user IT equipment, such as workstations, tablets, printers, scanners, and/or other devices - Set up and configure end-user email clients, shared files and folders, domain accounts, installations, and updates of software, etc. - Troubleshoot various end-user issues with their local desktop, peripherals, and virtual workstations - Troubleshoot various Cloud Server related issues - Collaborate with the team to resolve complex or client wide issues - Document processes, reported issues, and solutions

- You are fluent in written and spoken English - You have excellent communication skills - You have basic Knowledge of MS Windows, MS Office 365 and Computer Networks (working experience in these areas is an advantage but not a requirement) - You’re a team player - You enjoy solving problems and you’re eager to develop your knowledge - You’re quick to learn and comfortable in working in a dynamic IT environment Join us and add your own talent and personality to our team. Get in touch by sending your Resume and Motivational Letter in English only.