Our business is currently expanding, therefore, we are looking for highly motivated individuals to join our Service desk team in a position of Service Desk Consultant (m/ž).
As a Service Desk Consultant you will:
- Support our clients in use of AMPLEXOR Life Sciences solutions using ticketing system
- Communicate with clients and manage workload using ticketing system
- Analyze and specify the business and regulatory requirements for solutions in Life Sciences industry
- Support development department in testing and troubleshooting of software issues
- Be responsible for design, documentation, configuration and testing of AMPLEXOR Life Sciences solutions on top of existing AMPLEXOR application
platform in order to meet the specified requirements, standards, procedures and best practices
- Facilitate the knowledge transfer with preparation of user documentation and trainings for AMPLEXOR Life Sciences solutions
- Cooperate with your colleagues in marketing, presales, implementation and support activities in an international environment
- Maintain a thorough knowledge of the organization and adhere to all organizational standards
Your office will be in Zagreb, Croatia.