Collections Junior Specialist (m/f)

As a Collections Junior Specialist at Infobip, you will be in the Order to Cash part of the team, that team handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams. payment concerns while collaborating with various internal teams. Key responsibilities: - Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements - Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments - Actively maintaining customer base of minimum 300 C/B Segment Customer - In-Depth knowledge collection procedure and implementation and maintenance within her/his customer portfolio - Actively managing doubtful debt and write-offs and LP Calculations - Management of Customer Collections Master Data In Salesforce - Accurate tagging of customers and invoicing in Tesorio - Internal Stakeholder Management - Internal/External escalations - Dispute Management

More about you: - Advanced English is required for this role - Experience in communicating with clients via email, phone and online meetings - Bachelors degree on Accounting or Finances - Great communication skills with internal and external stakeholders - Knowledge in collections and Billing management - Knowledge of MS Office tools - especially Excel - Demonstrated ability to work both independently and as part of a team - Enthusiasm for learning and adapting to new challenges