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Customer Service Specialist (m/f)
ELECTRAGON BS d.o.o.
Prijava do: 26. 07. 2025.
Lokacija rada: Hrvatska, Rad od kuće, Remote
Opis posla
Our company is looking for a dedicated and skilled individual to join our team, as a full-time Customer Service Specialist in the digital cryptocurrency ATM sector.
Responsibilities:
- Support for Croatian (and Bosnian) speaking customers - this includes all forms of communication, such as telephone calls, chats, emails and text messages, providing clear and up-to-date information on the progress of their cases
- Handling refunds
- Creating customer profiles and adding transactions to profiles
- Supporting our marketing team with basic tasks such as: translating marketing materials etc.
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
- Native Croatian language
- Good spoken and written English (min. B1)
- Independent and well organized
- Experience in customer service or administration
Stručna spremaSrednja stručna sprema
Vozačka dozvolaB
JezikHrvatski (Materinji), Engleski (B2)
Minimalne godine radnog iskustva1-3
Poslodavac ti nudi
- Training and support from experienced specialists
- Necessary work tools (laptop and phone)
- Fully remote work
- Employment contract after a probationary period of 2 months
- Working hours: 10 - 18 h (Monday - Friday)
If you are interested, please send us your CV. We reserve the right to contact selected candidates.
