Customer Support Representative with Croatian & Serbian (m/f)

Responsibilities: - To respond to all customers’ enquiries within given timescales, efficiently and effectively - To develop and maintain a full technical knowledge of client products and services - To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff - To deal with all correspondence as requested/required - To accurately log all calls and in line with procedures - To responsibly maintain and update all job-related administrative forms - To consult product manuals, to be able to advise customer of appropriate options/solutions

Experience, knowledge and skills required: - Proficiency in Croatian & Serbian - Previous experience of/ or aptitude for Customer Service - Good organizational skills - A working knowledge of MS Word/Excel - Excellent communication skills and the ability to remain calm in all situations - Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s - Ability to adapt to a continuously changing environment and procedures