Enthusiasm, togetherness, and a "get-it-done" attitude is what our IKEA culture is built upon. We're optimists, constantly looking for new and better ways to do things. We believe that you, as us, will thrive when meeting incredible people that are on the same mission at IKEA. People who are humble, supportive, and absolutely committed to leading home-furnishing retail into the future and creating a better life for many people by putting the customer at the heart of all we do.

Join our team as a
Pick-up Point Team Leader (Voditelj dostavnog centra) (m/f) at Zadar, IKEA Hrvatska

Why working in IKEA is so much more than a job?

We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:

We provide financial support for transportation, a meal allowance, and unlimited free refreshments (coffee, juices, fruit). 
We believe that each of us contributes to reaching (and exceeding) our goals. That's the idea behind our unique, performance-driven bonus program: One IKEA Bonus. It rewards us for improving our business – together!
We know that your free time is important so you will get each year a holiday allowance and Christmas allowance. 
Is there an additional room you would like to refurbish? As an IKEA co-worker, you have discounts on all our products.
Your health and well-being are our top priorities, so we provide you with additional and supplementary health and life insurance. We understand that everyone needs help with life challenges and daily demands from time to time.
We offer you 24/7 support from external experts if needed with work, personal and emotional issues, or you need legal or financial advice. 
There are many opportunities to grow, so we will arrange you with a wide range of development activities. If you want to change your career or position, you don't need to change companies to change jobs—we have many opportunities and examples of our co-workers changing positions, locations, or even countries.

Why we will love you:

2+ years of experience in leading people
Possess knowledge and understanding of the process of goods flow and customer needs and have the ability and willingness to improve them.
Ability to set priorities and organize the team to make the most efficient use of available time and achieve set deadlines and goals.
Demonstrate good self-awareness leading yourself and others, and strive to provide a great working environment, where you develop and motivate a team to deliver results and provide excellent customer experience.
Previous experience in designing action plans, as well as setting and monitoring goals where your analytical and problem-solving skills can become a great asset for business.
Good knowledge of Microsoft Office and ideally previous experience in using warehouse management systems.
Good communication skills and feel comfortable when using both spoken and written Croatian and English language.

Your day-to-day responsibilities:

Planning, organizing, and monitoring deliveries from receiving goods to handing over to the customer or contracted delivery service provider.
Taking responsibility for capacity planning within the collection point (free space, equipment, co-workers) in compliance with commercial goals, productivity objectives, and work flexibility.
Ensuring that the team works proactively to optimize the logistics operations, contributing to the achievement of a positive customer experience.
Contributing to supply chain cost optimization by providing information to your manager related to customer expectations and potential for improvement.
Securing professional business relations with external companies – service providers.
Reducing product loss or damage in the pick-up point center, determining the cause, and identifying the ways to reduce product damage, in accordance with the logistics and customer relations procedures and routines.

Our Logistics team within IKEA:

We’re the team behind the scenes that makes IKEA products available to many people. As a diverse mix of co-workers, we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Apply now!

The official title of this position in IKEA Croatia is Service Execution Team Leader.

This position is full-time (40h) per week and located in Zadar.

To ensure a safe working environment, we conduct a medical examination as part of the selection process to assess physical readiness for all tasks associated with this position. A positive evaluation by an occupational health specialist is a prerequisite for employment.

We are looking forward to receiving your application via this link no later than 13.02.2025.

Pick-up Point Team Leader (Voditelj dostavnog centra) (m/f)

IKEA Hrvatska

IKEA Hrvatska d.o.o. za trgovinu

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