Linux Support Technician (m/f)

Responsibilities and goals you’ll own: A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls. Team members will be challenged to troubleshoot and resolve technical issues with courtesy and respect in a fast-paced, ever-evolving environment. Common requests you may be solving on a daily basis are: - Basic email setup and configuration (creation, deletion, forwarders, etc) - Basic domain management (adding/removing subdomains, parked domains, redirects, etc) - Relaying server-specific client configuration options (e-mail, FTP, etc) - Service Monitoring reactionary items (contacting the data center, rebooting a down machine, or following emergency reaction policies) - Password resets - Basic sales questions - Company policy questions Looking for more of a challenge? Once you master the basics and progress towards Tier 2 you will also be handling more challenging technical requests such as: - Troubleshooting advanced DNS issues - Configuring and customizing services such as Apache, MySQL, Bind/Named, Exim, PHP, and other core services - Deeper investigating in system logs to identify challenging technical problems - Simple bash scripting and ‘one-liners’ to perform common tasks - Performing account level migrations Technology changes fast so new updates are posted constantly. Downtime is used for training courses or to assist other team members with tasks. We understand that change and disruptive progress don’t just happen without amazing people working together every day! We’re not going to sugar coat that when we work, we work hard and even in downtime you are actively applying yourself. It sure beats being bored all day and I dare say your work days will actually be fun!

Do you have what it takes? - We hire for character and train for skill! Successful candidates who join our team possess excellent self-motivation, a positive personality, and respect for both clients and colleagues. - End users are our lifeblood. A successful team member will anticipate customer needs while being positive and solution oriented. - Excellent communication skills in the English language. Touch Support exclusively provides support in English which means all written and spoken communication is only performed in English both with clients and team members alike. - Camaraderie counts - there’s no one-hit wonders here! Candidates need to be ready to lend a helping hand or pass on their knowledge as they grow with the company. Extra points go for: - Previous experience responding to customers via telephone, live chat, and/or social media - IT literacy - Web Hosting industry familiarity - Linux / Windows knowledge - Experience with documenting procedures - Management and administrative experience Please submit your application in the English language. Applications submitted in any other language will not be considered.