Service Operations Manager (m/f)
Daikin Hrvatska
Prijava do: 23. 03. 2026.
Lokacija rada: Zagreb
Opis posla
Your responsibilities:
- Ensure seamless execution of service contracts in alignment with Service Sales commitments
- Manage service capacity and resource planning based on sales forecasts and market demand
- Drive operational efficiency, quality standards, and performance monitoring
- Lead team development through structured onboarding, coaching, and knowledge sharing
- Act as the key operational partner to Service Sales and cross-functional stakeholders
- Ensure timely, high-quality service delivery to enhance customer satisfaction (NPS/CES)
- Protect revenue and margins by minimizing delays, penalties, and execution gaps
- Enable scalable growth of the service business through strong operational foundations
- Strengthen brand credibility through consistent and reliable service execution
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
What you bring along:
- Master’s Degree in Mechanical Engineering or similar technical background, or high school degree with strong technical background
- Previous work experience in the field of HVAC and/or service business
- Strong communication skills, attention to detail, solution-driven and supportive personality
- High motivation and willingness to learn
- Fluent English skills
- Team-oriented and willingness to support colleagues and team spirit
Stručna spremaSrednja stručna sprema, Magistar struke
JezikEngleski (C1)
Poslodavac ti nudi
What we offer:
- International work environment for a market leader
- Relaxed & inclusive office atmosphere & a team-oriented mindset
- Excellent additional benefits: Additional health & accident insurance, medical check-ups, meal subvention, 3rd pension pillar savings, annual rewards, yearly bonus structure
- Development opportunities: Organizational, leadership & technical training programs
- Top notch technical equipment & work tools (iPhone of your choice + flat package, MS365 package…)
- Hybrid working model
- Well-equipped workplace that supports comfort & wellbeing
Get in touch with us! We’ll provide you with a stable career path, with a strong focus on developing your technical competencies and supporting your continued professional growth.
