GIS Application Support Specialist (m/f)

Key Responsibilities: - Provide support to customers and/or end users via phone and email (as required) to troubleshoot issues and identify root causes - Define understandable and testable user stories and acceptance criteria - Track and present operational results of the team in terms of performance standards/metrics, customer satisfaction, and expenses - Nurture customer's relationship with GIS Cloud to maximize customer ROI and retain accounts - Collaborate with the services delivery teams to identify optimal solutions - Always be up to date with understanding new functionality introduced by core system releases - Work and share information with other team members - Provide input on current support processes and suggest improvements - Performs other job-related duties

Key Requirements: - Degree in a technical or business field - Minimum 1 year of related experience - Experience in analyzing customer problems with respect to technical, business, and operational areas of customer service - Strong interpersonal skills and attention to detail - Excellent written and verbal communication skills in English and Croatian - Ability to manage multiple tasks - Ability to recognize opportunities for enhancement and continuous improvement - Ability to represent complex ideas in a simple, easy to understand manner to a variety of audiences - Ability to establish and manage processes and practices through collaboration and the understanding of business It would definitely be a plus: - Knowledge of CRM systems preferred - Knowledge of GIS systems preferred - Experience in Excel, Powerpoint, Issue tracking systems (Jira, Trello)