- Technical Support in the field of Network (Datacom/Access/Optical) in all technical aspects
- Network planning and Migration solution
- Technical team management and part of project management
- Project implementation, technical supervision and training of subcontracting companies or service partners
- Prepare, implement and test software upgrades of network elements
- Provide Level 1/Level 2 technical support service to the customers independently or jointly with a technical support team
- Track and solve all technical issues customer caring about, provide customer necessary technical support and suggestion, keep good cooperation with customer
- Provide an emergency support for the network elements
- Pre-sales support for testing, bidding or holding workshops in the field of network product
- Support sales management and customers in establishing, developing and closing business opportunities