Customer Service Officer (m/ž)

Responsibilities: - Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services, - Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application, - Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information, - Identify selling opportunities after analysing the customer’s needs, - Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct, - Assistance with gathering of data/information for the Bank (via phone, e-mails and chat), - Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies, - Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions, - Monitoring the repayment of loans by customers, including by tracing relevant amounts to the Bank´s accounts and allocating the incoming payments in the Bank´s records.

If ... - You are interested in working in the international financial corporation, - Have at least one year of experience in Customer Service, - Bear high performance and good quality of work, - Have clean legal records. Requirements: - Min. medium education - At least 1 year of experience in Customer Service, - Croatian market: Language – level of native speaker according to market and good English intermediate level - Negotiation skills - Commitment to the job - Motivation to realize goals - Ability of the synthetic formulating thoughts, culture and precision of expression - Good written, oral and reading communication skills - Assertiveness, stress resistance, ability to deal with difficult situations - Communication and teamwork, - Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel), - Fast learner. How to apply: If you meet our requirements, enjoy new challenges and always strive to succeed please send your CV with a cover letter to recruitment@ferratumbank.com in English and Croatian as soon as possible and latest by 22.09.2016 quoting the relevant reference. Please include your salary request in the application.