Ticketing Agent / Travel Consultant (m/f)

We are looking for a professional to source the ideal combination of capability, character, experience and determination for our office in Zagreb. Job description We are growing at a fast pace so you will need to manage projects in parallel particularly in the field of Educational travel abroad/Ticketing and Travel arrangements. A short overview of the job Ticketing and Travel arrangements: In this role your core responsibilities include creating reservations, quoting fares & issuing of tickets including, car, hotel, and ground transportation. You will serve customers professionally through telephone or in person to achieve customer satisfaction and generates revenue, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues. Providing solutions to travel related problems clients may have experienced with arrangements in emergency situations. Educational Consultancy: You will have a key role in the process of consulting and guiding the candidate for language courses abroad from the first meeting through the entire process and ensure the highest level of customer experience and satisfaction. Administrative: The competitive educational market naturally includes processing a high volume of paperwork and a constant communication with candidates and partner institutions, thus quality & efficiency is essential in meeting the deadlines. Communication and reporting: You naturally make the reporting process of the ongoing activities and you keep your managers regularly informed.

The ideal candidate: - You are results oriented, highly driven and focused on making a difference where it counts - You are customer focused in a fast and competitive environment - You are very structured, with strong attention to details yet remaining flexible in a dynamic environment - You are able to prioritize and work on multiple projects/multiple customers at the same time - You have excellent communication skills in English - You are experienced Amadeus booking, ticketing, and invoicing agent with proven work experience of at least 2 years Other skills include: - Computer skills: Microsoft Office programs esp. Excel (CRM will be a plus) - Patient and sensitive to cultural differences - Comfortable working with computers daily and MS Office product - Geography knowledge is a must - Ability to work under pressure and effectively multi-task while maintaining professional attitude with clients Candidates should possess decisive and successful problem solving skills, be detail-oriented and have effective verbal communication skills. Candidates without proven experience in Amadeus ticketing programme will not be considered. All CVs and cover letters should be written in English.