Customer Service and Logistics Representative (m/f)

- Key internal focal point for a dedicated customer portfolio, in very close cooperation with the responsible sales representative(s), - Full responsibility for customer orders, from order entry to invoice (including all needed documentation) and communication with supplier, - Organize deliveries and monitoring order fulfillment - Negotiations transport prices and managing warehouse – inventory management, - Support price calculation, creating offers in Salesforce system (taking over key user role), block order management and dunning procedure in close cooperation with the relevant Sales Representative, - Manage customs related tasks (export – import, preparing Intrastat report), - Calculate and post commission after chain business in SAP system - Respond prompt to all customers inquiries (samples, documentation requests, product inquiries, prices, etc.), - Administrative handling and follow-up of claims in close cooperation with the sales staff and QSHE department - Support with the registration of chemical substances and waste management report according to the local regulations, - Back-up of Customer Service and Logistics colleagues, - Taking part in monthly closing activities and providing weekly reports - Other tasks as instructed by direct manager/team leader (QSHE, REACH, ISO etc.)

- Minimum 1 year relevant professional experience (Customer Service and/or Logistics role) - High school or college degree – preferably logistics, economics. - Good English skills (spoken and written), - High reliability and motivation, being flexible with attention to details and accuracy, strong communication skills, - Able to work independently as well as in team, - Experience in working with ERP systems and order processing, SAP preferred ( MM/SDLE module). - Adequate user knowledge of all MS Office products