LAFODIA SEA RESORT is surrounded by sea and palm trees and enclosed by a marvelous natural setting illuminated by reflections from crystal-clear water and the colors of lush, flourishing Mediterranean vegetation, is a 4* fully renewed hotel, located on the island of Lopud, in the south of Croatia, close to Dubrovnik. Lafodia travel, as a part of hotel Lafodia on Lopud island, is an agency that offers boat tours, transfers, rental of sports equipment and other services giving you the possibility to visit, navigate and explore the southern Croatian island group, the beautiful Elaphiti islands, as well as the Dubrovnik city itself.

Our vision is to reach highest level of the customer service that we offer to our guests, knowing that the strength of our company are outstanding people who care for our customers we serve with pride and distinction.

If you strive for excellence and have a high level of integrity, if you are flexible, able to work in a team, willing to live and work on an island, to deal with new targets and to improve your personal experience - live this beautiful experience with us - join us and become a part of our modern team at the position of the

Travel Agency Manager (f/m) - application link

Tasks and Responsibilities

Responsible for the planning, organizing and executing of all travel agency engagement communications and the overall operation of the agency department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.
Align and communicate with Operation manager, team and other departments on strategy, opportunities and maximizing revenue.
Adaptable to accept and perform in a timely and effective manner work assignments that are outside the normal day-to-day routine.
Manage the daily activities of the agency.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Daily supervision of the agency staff.
Maintains agency supplies and inventory.
Uphold the highest standards of transfers and excursions.
Determines and maintains the department work schedule.
Takes care and ensures the proper maintenance of all equipment.

Required Knowledge/Skills/Job Qualifications

VSS tourism
3 years of experience managing a team of agency employees through motivation, coaching and development.
Advanced knowledge of agencyes process and procedures.
Experience in supervising agency of 10+ employees.
Good knowledge of English and two other foreign languages (German, French or Russian).
Knowledge of Micros program (Fidelio).
Proficiency with general office PC applications (word, excell).
Excellent written and verbal communication skills.
Organizational and coordinating skills, job reliability, diligence, dedication and attention to details.
Must be flexible with working nights, weekends, and holidays.
Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Knowledge of principles and methods for showing or promoting products and services.

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We offer a professional working environment and stimulating benefits. Our salaries are competitive and aligned with the market and the quality of candidates.

All interested candidates can apply for this position via application link. Please submit your application, consisting of a cover letter, a CV in Croatian and English (european form preferred) and a photo, no later than 16.03.2015.

NOTE: Only complete applications (a cover letter, a CV in English and Croatian and a photo) will be taken into consideration.

Travel Agency Manager (f/m)

Anker Grupa d.o.o. / Lafodia Sea Resort

Anker grupa d.o.o./Hotel Lafodia

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