Linux Level I/II/III Support Technician (m/ž)

Our support technicians are comfortable talking to and building working relationships with our customers and their end users. Our technicians learn and sharpen invaluable skills on a systems administration career path! We provide the best of breed, fully branded technical support for web hosting companies worldwide. Our people enjoy a fast-paced working environment that demands technical and communication prowess far surpassing that of nearly any other company. We evaluate our processes daily to increase efficiency and capacity. We push each other to continuously maintain our reputation as the best in class US outsourced technical support company. We compete globally with companies several times our size. This is a tough business. We have to be the best. Working here means working hard and touching the lives of hundreds of thousands of people around the globe by solving their technical challenges and helping them achieve their goals. Our people are natural problem solvers that cherish the satisfaction stemming from helping people and solving problems.

Experienced prospective support technicians should possess the following: Level I Support Technician: - Knowledge of Linux-based operating systems such as CentOS, RHEL, Fedora, Debian, Ubuntu and/or Windows Server 2000, 2003 and/or 2008 - Ability to solve entry-level technical issues over e-mail, phone or live chat - Working knowledge of DNS preferred, but not required. - Weekend availability - Excellent written and verbal communication skills - One year experience in the web hosting or related industry preferred, but not required. Level II Support Technician: - Working knowledge of DNS, Linux-based operating systems such as CentOS, RHEL, Fedora, Debian, Ubuntu and/or Windows Server 2000, 2003 and/or 2008 - Ability to solve Admin Level Panel issues which clients cannot handle through their own login (ie WHM/Plesk) over email, phone or live chat - In-depth troubleshooting for major system service daemons: Apache, MySQL, SMTP, POP/IMAP, and control panel daemon - Must be able to restore single account backups and do persistent server load investigation - Be comfortable offering single account mitigation assistance between same control panel of the same version (cpanel=>cPanel, Plesk=>Plesk, etc.) - Weekend availability - Excellent written and verbal communication skills - At least one year experience in the web hosting or related industry Level III Support Technician: - Extensive knowledge of DNS, Linux-based operating systems such as CentOS, RHEL, Fedora, Debian, Ubuntu and/or Windows Server 2000, 2003 and/or 2008 - Ability to solve Admin Level Panel issues which clients cannot handle through their own login (ie WHM/Plesk) over email, phone or live chat - In-depth troubleshooting, rebuilding and upgrading for major system service daemons: Apache, MySQL, SMTP, POP/IMAP, and control panel daemon - Must be able to restore multi-account backups, diagnosis of hardware issues and blacklist removal - Be comfortable offering multi- account mitigation assistance between systems which use the same control panel (cPanel=>cPanel, Plesk=>Plesk, etc.) - Able to upgrade control panel between stable revisions (in some cases where it doesn’t do so automatically) - Successfully install additional system software (ImageMagick, eAccelerator, Zend, etc.) - Excellent written and verbal communication skills and weekend availability - At least one year experience in the web hosting or related industry Please submit your applications in English language.