Premier Field Engineer (m/f)

We are searching for dynamic Premier Field Engineering (PFE) that would provide technical leadership for Premier customers around the world and promote health in their IT environments through onsite, remote and dedicated support services. As part of Microsoft’s Customer and Support Service (CSS), PFE is focused on the Operations Phase of IT services based on Microsoft Technology.

PFE provides various proactive and reactive services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. When things do go wrong we provide rapid on site expertise to resolve critical situations 24*7.

In order to complete our team we are looking for Support Consultants – with experience in Windows Server and Security related technologies.

PFE Delivers

Onsite proactive and reactive services to our Premier customers around the globe
Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
Long term engagements with Dedicated Support Engineering supporting customers through migration or operational improvements.
Services delivered by highly skilled engineers with deep technical expertise

Experience/Skills/Special Requirements:

Experience in the enterprise customer arena
Understanding of complex operational challenges of IT service management
Face-to-face customer engagement skills
Excellent communication and presentation skills.
Self-dependent working style
Fluency in English
Troubleshooting knowledge & skills
MCSE or equivalent qualification
University degree is a must / MSc degree in Computer Science or related technical discipline preferred
Good understanding of ITIL/Service Management
Commitment to work in virtual teams across Europe to create standardized proactive and reactive services

Experience and knowledge in the following technologies:

MS Windows servers 2003 / 2008 - Active Directory, Networking, Virtualization, Security
ISA / TMG server
PKI
Direct Access / UAG

What do we offer?

Technical and Professional Development within and outside of the classroom, includes self-study, mentoring, and ‘on the job’ training.

Microsoft Services Onboarding Program

Technical Development is strategic to building customer confidence, trust and loyalty. This includes classroom and online training, in addition to participation in technical conferences like Tech Ready. Certifications are required for your area of technical expertise.

Professional Development is necessary for successful interaction with both customers and partners as we delivery their solutions. Professional skills may include presentations, negotiation, as well as peer mentoring.

Accreditation offering - Enterprise Services offer a variety of proactive deliveries that assist Microsoft customers in maintaining the health of their IT environment. Premier Field Engineers are required to be accredited in these workshops and services prior to delivery.

Microsoft is an equal opportunity employer and supports workforce diversity. Join an international work environment that is characterized by flexibility, an informal atmosphere, and a fast pace, where you will have the best tools and technologies at your fingertips and a unique chance for personal development.

If you are interested, please apply latest by 06.02.2012. via APPLICATION LINK.

Please note that only short listed candidates will be contacted. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

Premier Field Engineer (m/f)

Microsoft

Microsoft Hrvatska d.o.o.