Shop Sales Assistant (m/f)

Under supervision of the Fundraising Officer, performs a variety of tasks to support sales and fundraising activities. The incumbent will cover the following duties: Sales activities - according to Shop’s working hours, opening and closing of the shop (double shift working hours: Monday – Friday: 9-12 & 16-20, every Saturday 9-13) - manage of all UNICEF Shop sales activities - in coordination from the Office sales department, ordering new goods form the main warehouse - setting up the shop (products, cards) according to UNICEF standards - administrative tasks - shipments, invoices, follow up on available items, keeping records of all inquiries - receipt of payments from customers - cash payments, credit card payments - generating daily sales statements and depositing cash to the bank, based on agreed schedule - telemarketing activities – support to various Sales and Fundraising activities Info centre activities: - identifying potential donors and inform about UNICEF fundraising programs and options - placement of Info data on Facebook page Web shop activities - organizing and preparing new assortments and special offers for UNICEF web shop - updating, preparing and uploading images and visuals to web shop page - tracking data on buyers in web shop system and assisting in prospecting activities to potential new buyers - receiving orders from web shop; processing orders to warehouse; checking stock movements; communicating and liaising with warehouse on delivery - updating and checking payment status on web - handling follow up with buyers on incomplete orders, late deliveries, consumer complaints; administering those actions - coordinating web shop marketing activities

Essential: - high school degree in sales - 2 years of experience in retail sales - exceptional communication skills - high level of customer service - exceptional presentation skills - very good organizational skills - ability to work well in a team - proficiency in MS Office package - fluent in English and Croatian Preferred: - familiarity with UNICEF’s programs and activities in Croatia If you have the required education, skills and experience and want to make an active contribution to building a better world for children, please apply through WEB portal MojPosao with the following documents (all documents are mandatory) by 27 September 2011: - P11 form (http://www.unicef.org/about/employ/files/P11.doc) - motivation letter in English - your resume in English Electronic application through WEB portal MojPosao is mandatory. Applicants must be citizens of Croatia. Only complete applications will be considered. Only candidates who are under serious consideration will be contacted. Qualified women are encouraged to apply.