- Ensures through effective supervision that all services offered in the Spa, Pool & Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per the Spa Experience Programme
- Ensure the Spa and fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel
- Ensure the entire spa meets and exceeds the Spa Experience Programme standards
- Ensure that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest
- Conduct weekly walkthroughs of the facility with housekeeping and engineering to ensure the area, equipment and facility is in 100% working order
- To review and improve as necessary the operational procedure for the spa and gym facilities
- Ensure manning and facility utilization are maximized
- Ensure the spa and pool team is aware of monthly budget and individual retail and service targets
- Conduct spot checks on stock levels to ensure stock is secure and tightly controlled
- Maintains a high profile within the Spa, Pool & Fitness Centre by becoming involved with the activities, becoming a model of fitness and health
- Plans all recreation, fitness and spa activities
- Continually educates and updates oneself on the various components of the Spa, Pool & Fitness Centre Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes
- Takes active measures to assist in the promotion and public awareness of the Spa & Fitness Centre
- Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Spa, Pool & Fitness Centre facilities and services
- Lead, organize, support and monitor service of food and beverage operations
- Reflect and analyze operations for continuous improvement
- Preform monthly inventory checks and daily ordering materials
- Control turnover and operational costs, emphasizing cost saving during low seasons
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- osigurava kroz učinkovito nadgledanje da sve usluge ponuđene u Spa, Pool & Fitness Centre budu uvijek dostupne i izvršene s najvišom učinkovitošću i ljubaznošću u skladu sa Spa Experience programom
- osigurava da Spa i fitness objekti uspješno posluju i da su pojedinačno profitabilni u skladu sa standardima hotela
- osigurava da cijeli Spa zadovoljava i premašuje standarde Spa Experience programa
- osigurava da svi tretmani, paketi tretmana i sobe budu blokirani prema vremenu tretmana i preferencijama gosta
- provodi tjedne obilaske objekta s housekeepingom i inženjeringom kako bi osigurao da su prostor, oprema i objekti u 100% ispravnom stanju
- pregleda i poboljšava operativne procedure za Spa i fitness objekte prema potrebi
- osigurava maksimalno iskorištavanje ljudskih resursa i objekata
- osigurava da tim u Spa i bazenu bude upoznat s mjesečnim proračunom te pojedinačnim ciljevima prodaje i usluga
- provodi provjere zaliha kako bi osigurao da su zalihe sigurne i strogo kontrolirane
- održava visoki profil unutar Spa, Pool & Fitness Centre aktivnim sudjelovanjem u aktivnostima, postajući uzor u fitnessu i zdravlju
- planira sve aktivnosti u rekreaciji, fitnessu i spa
- kontinuirano educira i ažurira se o različitim komponentama poslovanja, održavanja i rasta Spa, Pool & Fitness Centre, te preporučuje Menadžmentu nove inovacije i/ili promjene
- poduzima aktivne mjere za pomoć u promociji i javnoj svijesti o Spa, Pool & Fitness Centre
- osigurava nesmetanu integraciju sa svim drugim odjelima hotela, osiguravajući da svi zaposlenici imaju temeljito znanje o objektima i uslugama Spa, Pool & Fitness Centre
- voditi, organizirati, podržavati i nadzirati uslugu u operacijama hrane i pića
- reflektira i analizira operacije kako bi se kontinuirano poboljšavali
- provodi mjesečne inventure i svakodnevno naručivanje materijala
- kontrolira promet i operativne troškove, s naglaskom na uštedu tijekom niske sezone