L2 Desktop Support Engineer (m/ž)

We’re hiring a L2 Desktop Support Technician in Zagreb, Croatia! Job description: - Provide onsite and desk-side support to end users for hardware, software, and peripheral devices - Resolve incidents and requests within SLA, documenting updates daily - Build, configure, and troubleshoot PCs and laptops, including deploying “Gold” images and required applications - Support meeting room technologies and video conferencing systems - Maintain printers, scanners, and other peripherals - Support mobile devices such as iPads, iPhones, and Android devices - Perform end-user data backup and restoration as required - Provide smart hands support for data center equipment, including component replacement and patch cable reconnections - Assist in troubleshooting and maintaining data center devices under direction from Customer Tech Support - Perform daily tape changes and manage tape library import/export tasks - Follow standard procedures and adhere to workplace ethics and conduct

Requirements: Technical Skills: - Experience installing, configuring, and maintaining computer hardware, peripherals, and operating systems - Skilled in troubleshooting and maintaining mobile devices (iOS, Android) - Proven experience with SCCM / Intune or similar endpoint management platforms - Familiarity with mobile device management (MDM) solutions – preferred - Knowledge of Mac OS – preferred - Experience with endpoint management software, desktop provisioning technologies, and PXE - Proficient in Windows printing and scanning operations, including networked and office devices - Ability to activate, configure, and support enterprise mobile software - Strong communication skills and customer service orientation Behavioral / Soft Skills: - Strong customer-facing skills with a professional appearance and demeanor - Demonstrates independent, proactive, and solution-oriented thinking - Builds and maintains effective relationships within the team, across the business, and with Professional Services - Adheres to established standards, workplace ethics, and professional conduct - Able to work independently and unsupervised, taking initiative as needed - Well-organized with the ability to prioritize tasks effectively - Able to thrive in a fast-paced, dynamic environment while managing multiple tickets and tasks