The DEKRA Arbeit Group, with its more than 140 locations throughout Europe, is one of the most successful and innovative umbrella organizations in the area of personnel services. We are a highly professional and ambitious company driven by talented and dedicated people who are committed in delivering all our services.

For our Client, we are looking for a:

Junior Technical Support (m/f)

Place of work: Zagreb

Responsibilities:

Act as the primary contact for customer inquiries via email, phone, and other channels, providing answers to technical questions related to mechanical products
Deliver clear, empathetic support on product and service issues and warranties
Follow up on open cases to ensure timely resolution and customer satisfaction
Coordinate with technical, logistics, and service teams to resolve customers’ concerns promptly
Collaborate with logistics, quality control, and sales to enhance the customer experience
Track and document customer interactions and service activities
Prepare regular reports on service metrics, customer feedback, and recurring issues
Assist in creating and updating materials such as FAQs and process documentation

Candidate Requirements:

High school diploma or higher, technical field is a plus
0–2 years of experience in a customer service, support, or aftersales environment
Proficiency in Microsoft Office (Excel, Outlook)
Fluent in written and spoken English
Interest in technical and mechanical products and their functioning
A problem-solving mindset with a customer-first attitude
Excellent communication and interpersonal skills
Detail-oriented with strong organizational skills

Our Client Offers:

Great opportunity for personal and professional development as well as for gaining multinational experience
Dynamic work environment and team
Training courses and mentorship for technical and soft skills as well as strong organizational support
Generous compensation package and benefits

Molimo zainteresirane da se prijave putem LINKA do 22.09.2025.

DEKRA zapošljavanje d.o.o.
Horvatova 82/6, 10000 Zagreb
https://dekra-arbeit.hr/

Napomena: Samo Kandidati užeg izbora bit će kontaktirani, ostale prijave pohranjujemo u DEKRA bazu kandidata. Zahvaljujemo na razumijevanju.

Junior Technical Support (m/f)

DEKRA zapošljavanje d.o.o.

DEKRA zapošljavanje d.o.o.

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