Customer Care Specialist with German or Dutch knowledge (m/f)

Duties and responsibilities: - Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction - Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels - Navigate internal and external documentation and resources to provide world-class service - Identify and escalate priority or unresolved issues to appropriate internal teams - Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures - Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues - Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client - Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service - Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere Start: asap.