Customer Expert (Italian Speaking) (m/f)

If you can “speak” Porsche in proficient Italian and English, this is the job for you. Apply and join us!

We are building Porsche Customer Relations Hub (CRH) in Zagreb, but we can’t do it without you! The Customer Relations Hub (CRH) is the in-house Porsche Customer Service Center and part of Porsche Digital. For Porsche customers and Porsche fans, the CRH will be the first point of contact for all Porsche-related inquiries.

Technical questions about the various products and services are answered in cooperation with experts from the various departments at Porsche. In addition, the CRH answers f.e. questions about the Porsche Shop, the Porsche Museum, and inquiries about suppliers. So you might think of it as a call center, but it’s way better! You will be an essential part of Porsche’s customer success and an active part of the Porsche family.

WHAT WE OFFER

Performance, referral and Christmas bonus
Education & tool budget
Free language courses
Traveling
Family incentives (baby bonuses, an extra day off for the first day of school or kindergarten)
Car and bike parking
Free power-ups
Pet-friendly office
Additional health insurance
MultiSport card
Annual medical check-up
Paid sick leave

QUALIFICATIONS & EXPERIENCE

proficient in Italian + English
excellent communication skills, both verbal and written
willingness to understand complex automotive products/services
motivated and empathetic personality, but also assertive and self-confident
well-structured and self-dependent working style
applicable experience in customer service and knowledge in the automotive industry is a PLUS

YOUR RESPONSIBILITIES

identify, escalate and resolve customer inquiries and complaints in both English and Italian language working in shifts
work together with Porsche experts to solve complex customer requests by using our digital tools and your ability to service our customer
participate in regular training to build expert knowledge on products/services to provide the best customer service possible
support developing the CRH by introducing your own initiatives
represent Porsche as a Brand and be the first go-to person for customers
stay tuned on all Porsche products/services and be a crucial part of customer retention

SALARY RANGE

1.300 - 1.900 € gross

To apply for this job, please click on the application link until 09.05.2024.

Customer Expert (Italian Speaking) (m/f)

Porsche Digital Croatia d.o.o.

Porsche Digital Croatia d.o.o.

Prosječna neto plaća u kategoriji Administrativna zanimanja iznosi 1171.8 EUR*