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LELO Customer Care Assistant (m/f)
Lelo Adria d.o.o.
Prijava do: 01. 08. 2024.
Lokacija rada: Zagreb
Opis posla
- Responding to customers' inquiries in English
- Attending to customers' emails, phone calls, chats, and warranty claims in English
- Verify and approve/cancel online orders
- Editing orders according to customers' and logistics department requests
- Verifying the data synchronization between the digital content management platform and the operating system
- Creating orders
- Requesting/providing information from/to the delivery companies/logistics department/customers to complete problematic deliveries
- Cooperating with the creation of working material for the team's advantage
- Proactively taking part in establishing/improving the department procedures
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
- Excellent knowledge of written and spoken English
- Excellent written and spoken communication skills
- Knowledge of an additional language is appreciated but not a must
- Problem-solving capabilities and flexibility to adapt to the department's rhythm
- Attention to detail and accountability
- Good organizational and planning skills
- Ability to effectively learn and acquire new knowledge and skills
- Ability to share knowledge and work in a robust team-oriented environment
- Passion for Customer Care: the will to go above and beyond to provide a fantastic service that makes our customers happy
- Experience in Customer Care is an advantage but not a must
Stručna spremaSrednja stručna sprema
Vozačka dozvolaB
Digitalne vještineWord, Excel, Power Point, Internet, Outlook
JezikEngleski (A2)
Minimalne godine radnog iskustva0-1
Poslodavac ti nudi
- You will be part of a flexible, fun, and supportive Customer Care team
- You will work for a global intimate lifestyle brand that is the leader in its industry
- You will be encouraged to bring fresh ideas to the table
- You will become part of a highly skilled and experienced international team
- You will profit from a creative, knowledge-sharing, and stimulating environment
- You will have the possibility to grow in an international environment
Lelo Adria d.o.o.
http://www.lelo.comRadnicka cesta 202 (Lelo Adria), 10000 ZagrebLELO is the world’s leading designer brand for intimate lifestyle products. Since its launch in 2003, the incredible journey that began in Stockholm has spread to more than 50 countries and 25,000 retailers worldwide.