Front Office Manager (m/f)

Hospitality should not be a transaction but a thoughtful and personal exchange. Maslina Resort is seeking a Front Office Manager who understands this difference. This role is more than overseeing check-ins and check-outs; it is about setting the tone for every guest experience from the very first moment of arrival. As the leader of our Front Office team, you will guide daily operations, inspire your colleagues to grow, and ensure that every interaction reflects Maslina Resort’s mindful approach to luxury. If you are someone who leads with integrity, attention to detail, and a genuine passion for people, we invite you to consider this role. As the Front Office Manager, you will be the operational heartbeat of our reception and guest services. This is a hands-on leadership role where you will: - Guide and inspire a high-performing Front Office team - Ensure smooth, personalized check-in and check-out procedures - Uphold our service standards with pride and attention to detail - Act as a key contact for guest feedback, requests, and concierge services - Collaborate with hotel leadership to elevate the guest journey - Champion training, development, and continuous improvement Key Responsibilities: - Lead day-to-day operations, team scheduling, and resource planning - Recruit, onboard, train, and mentor Front Office colleagues - Manage guest communication, preferences, and concierge services - Oversee reception area cleanliness, inventory, and operational standards - Handle guest feedback and complaints with professionalism and care - Support departmental audits and ensure compliance with policies and legal standards - Contribute to the continuous improvement of Front Office processes

Required Skills/Qualifications: - Leadership & Team Management: proven ability to lead, mentor, and motivate a front office team - PMS & Tech Savvy: expertise in PMS systems (e.g., Opera), POS, and CRM software. Strong IT skills and proficiency in MS Office. - Guest Experience: a passion for delivering exceptional guest service and resolving issues with professionalism - Financial & Operational Skills: understanding of revenue management, cost control, and daily operations