Customer Care Agent (m/f)

- Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products - Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner - Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services - Secure that all complaints are being recognized, recorded confirmed, and solved effectively - A responsible and reliable attitude to ensure that the daily adherence plan is being observed - Secure that all customer contacts are being handled in an efficient and effective way - Supply high-quality service through adherence to given processes and procedures - Updating the database of customers and documenting activities and history for further contacts and campaigns - Reporting the most common issues to the support team for further escalations Start date: August 6th 2024.

- Preferable college degree or related work experience - Excellent written and verbal communication skills in Croatian/Serbian - Good English skills - Good MS Office skills - Excellent customer service skills - Pleasant, friendly voice/understandability - High motivation and enthusiastic approach - Self-organized - Planning and prioritization skills - Effective decision making - Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies - Familiarity with ticketing systems - Life experience to apply to managing situations - Early adopter of technology - Makes the customers feel confident that their needs are being met - Dependable, reliable, and able to perform duties with minimum supervision