Front Office Manager (Voditelj recepcije) (m/ž)
Hyatt Regency Zadar
Prijava do: 08. 11. 2024.
Lokacija rada: Zadar
Opis posla
As the Front Office Manager you will be accountable to:
- Responsibility for guest satisfaction at the front office and in the rooms area.
- Ensure that the Rooms Brand Standards are implemented and adhered to.
- Organize, monitor and adjust all front desk operations as needed.
- Working all shifts and assisting with guest arrivals and departures.
- Undertakes Manager on Duty responsibilities.
- If necessary, is responsible for booking out hotel guests.
- If required, managing a cash register and carrying out the cash closing with all associated responsibilities.
- Monitoring and maintaining the hotel lobby and reception area in terms of cleanliness and tidiness.
- Carrying out professional complaint management.
- Ensuring correct data entry and maintenance in the property management and reservation system.
- Close cooperation with housekeeping, i.e. regular checks of rooms and VIP arrivals.
- Ensures that all guest requests are entered in the logbook and the guest profile in PMS and forwards guest complaints to the duty manager for follow-up.
Vrsta poslaNa određeno vrijeme
Potrebno obrazovanje, znanja i vještine
Stručna spremaSrednja stručna sprema, Visoka stručna sprema, Viša stručna sprema, Stručni prvostupnik, Sveučilišni prvostupnik
Digitalne vještineWord, Excel, Power Point, Internet, OPERA, Outlook
JezikEngleski (C1)
Minimalne godine radnog iskustva1-3
Hyatt Regency Zadar (Zadar Resort d.o.o.)
Obala kneza Trpimira 7, 23000 ZadarThe hotel will be located at Zadar’s landmark Maraska building on the waterfront and will be within walking distance of the city’s famous Sea Organ , an experimental instrument that plays music through the movement of sea waves. Hyatt Regency Zadar will be a great launching pad for travelers visiting Croatia’s Dalmatian coast, the Roman and Venetian ruins, and famous national parks, including Plitvice Lakes, Zadar Archipelago and Kornati National Park. Hyatt Regency Zadar will deliver on the modern expectations of today’s travelers and meeting planners. The 130-room hotel will feature authentic food and beverage offerings that will build off the Hyatt Regency brand’s history of culinary excellence. The hotel will serve as the perfect venue for a variety of events such as weddings, social banquets, exhibitions, meetings, and conferences. Additionally, the hotel will offer a fitness center, spa and an outdoor swimming pool.